Expertise since 1996

WE CONNECT
WORLDSIT consulting, AI automation & customer service from Krefeld, Germany

AI, cloud and automation are changing everything — we get your business ready. With our own software development team and almost 30 years of experience.

Free initial consultation Our services

Everything from one source

Cloud strategy

Scalable cloud infrastructure for maximum flexibility and security.

Contact centre

Omnichannel communication with AI-powered automation.

Consulting

Tailored digital strategies for sustainable growth.

Online marketing

Performance marketing, SEO and social ads — measurably effective.

Market analysis

AI-based analytics for well-founded business decisions.

IT services

Custom software development and system integration.

Core competencies

Seize the opportunities of the AI revolution

We combine industry knowledge with state-of-the-art technology — from AI implementation and cloud infrastructure to custom software solutions that measurably move your business forward.

Contact centre

Customer service by phone, email, chat and WhatsApp — with AI-powered automation for faster response times and higher customer satisfaction.

Learn more

Online marketing

Google Ads, SEO, Meta & LinkedIn ads, email automation and content strategies — data-driven and tailored to your target audience.

Learn more

IT services & consulting

From cloud migration and system integration to custom software development — we support your digital transformation end to end.

Learn more

Sound familiar?

Three reasons digitalisation stays on the to-do list

No in-house IT department

Day-to-day business runs, but there is simply no staff for systems, automation and AI — and the job market offers none.

No time for projects

Everyone knows what should be digitalised. But who is supposed to do it on top of the daily workload? So everything stays as it is.

No experience with AI

The possibilities are huge, and so is the uncertainty. What really works, what is hype — and where do you start?

How we work

Four steps to your solution

Analysis

We look at your processes and find the use case with the best effort-to-benefit ratio. Free and without obligation.

Concept

You receive a clear plan: what gets built, what it costs, what it delivers — as a fixed-price offer without surprises.

Implementation

Our in-house development team builds the solution and connects it to your systems. You see every milestone.

Operations & growth

After go-live we stay on board: monitoring, optimisation and expansion — with one dedicated contact person.

From daily practice

Typical projects — running live in our own operations

Calls answered by AI

An AI phone assistant picks up instantly, resolves standard requests and hands complex cases to humans with a ready-made summary — in daily use at our contact centre.

Learn more

Inboxes that sort themselves

AI classifies incoming emails, answers routine questions and creates cases in the right system. Your team only handles what truly needs judgement.

Learn more

Customer service that scales

Seasonal peaks, product launches, holidays: our contact centre takes over phone, email, chat and WhatsApp — entirely or as reinforcement.

Learn more

Not a lab — daily operations

We sell nothing we do not run ourselves

At our contact centre in Krefeld, AI phone assistants, automatic call analysis and AI-assisted inboxes work in production every day — serving brands like Sikkens, Dulux and Wellsana. That operational experience goes into every project we build for you.

1996

founded — almost 30 years of experience

50+

Employees

100+

Projects

24/7

AI systems in production

Do the maths

How much time is hiding in your routine?

Take one single recurring task — sorting emails, transferring data, answering standard requests — and estimate roughly:

Weekly time spent on this one task8 h

How much of it could software take over?60 %

Rough guidance based on 46 working weeks and €45 fully loaded cost per hour — we do the exact maths in your free initial analysis.

Your savings potential

approx. 4.8 hours per week

that is around 221 hours or 9,945 € per year

Validate your potential

Self-assessment

How AI-ready is your business?

Eight questions, answered honestly — the more “yes”, the faster you can start.

Does your team repeat the same steps week after week — copying, transferring, replying?

Are your documents and customer data mostly captured digitally rather than on paper?

Do you regularly receive customer enquiries by phone or email?

Is there a person who could accompany an AI project internally?

Do you lose time maintaining the same data in several systems?

Do enquiries go unanswered outside business hours?

Would your team be glad to hand over routine work?

Can you name the one process that costs you the most time?

FAQ

Questions & answers

What does AI automation cost for a mid-sized business?

It depends on the use case — a chatbot for standard enquiries is far leaner than deeply integrated process automation. We always start with a free initial analysis, define a clearly scoped first use case and make effort and benefit transparent before the project starts. That keeps risk small and impact measurable.

Does Contaxx offer call centre services in Germany?

Yes. Our contact centre is based in Krefeld, Germany, and serves customers by phone, email, chat and WhatsApp — inbound and outbound, with AI-powered automation for faster response times. We can take over your customer service entirely or support your team at peak times.

How does an IT consulting project with Contaxx work?

In four steps: we analyse your processes and systems, develop a digital strategy with prioritised measures, implement it with our in-house development team and support ongoing operations. You have one dedicated contact person throughout.

Does Contaxx develop custom software?

Yes — with our own in-house development team. We build bespoke web applications, portals, APIs and system integrations on modern cloud platforms such as Microsoft Azure, Google Cloud and AWS, from concept to go-live and beyond.

In which languages does Contaxx serve customers?

Our customer service operates in German and English; further languages are available on request. Located on the Lower Rhine, we also serve companies from the Netherlands and Belgium — just minutes from the border.