Remote support

Get secure help — in under a minute

Download the tool, share your ID and one-time password — we connect securely.

Windows 10 / 11 · 64-bit

Apple Silicon (M1/M2/M3/M4)

The tool is signed, free of charge and requires no installation. It leaves no trace on your computer after closing.

Double-click the downloaded file. A small window opens showing your ID and a one-time password.

Tell us the 9-digit ID and the 6-digit password by phone or email.

You see everything we do live on your screen and can end the session at any time.

The connection runs directly between your computer and our server in Germany. Nobody else can read along.

During the session you see everything that happens. One click ends the connection.

The tool only runs during the session. After closing, it disappears without a trace.

Questions? We are here for you.